After confirmation from client regarding the issue resolution, the assigned consultant must set the incident to 'Resolved' and assign it to the Team Lead for verification before closure.
Team Leads can use the following checklist in a private note before setting the incident to 'Closed'.
Closure Checklist | Note/Remarks |
|---|---|
Resolution Note | |
KBA | |
Time Entries | |
Closure Confirmation |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article