Query: Training are sending escalation emails to Roberts Manager when they are only due as per below.
Escalations received for below datesData Privacy: due on 21/06/2025Anti Corruption Programme: due on 26/06/2025
Resolution:
1. Access Learning administration
2. Run the email audit report
3. Locate the from address
4. Email was initiated from a user email address and not system automated.
This is the "send reminder" functionality that is available on the team view.
Email was initiated as a reminder by a manager's manager.
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